FAQ

Why is my account often blocked

Blocked third-party cookies can cause frequent logouts. Allow third-party cookies and add the website to exceptions.

My account was locked, and I don't know why

A system is in place to prevent bots and login spam. Sometimes browser privacy settings can block cookies.

Why was my server deleted even though I woke it up?

Check if you received an email with the keyword Final – this indicates the final deletion.

Why is my server about to expire even though it’s active?

Free servers have a maximum runtime of 4 weeks and are automatically deleted afterward. More info: IDS System.

Why can’t I install servers even though none are listed?

There is a limited number of free servers. If all are occupied, you’ll see the "Limit reached" message.

My server isn’t starting, what can I do?

Check the console output for errors or contact support.

Can an accidentally deleted server be restored?

No, as the free slot may have already been assigned to another user.

Why is my server offline?

The server might have been shut down due to inactivity. Start it manually via the panel.

Can I assign a different port to my server?

No, changing the port of a server is not possible.

Can I host my server in a different country?

Currently, this is not possible, but we plan to add this feature in the future.

Can I move my server to a different node?

No, node migration is currently not possible.

Can I upgrade to a better membership or improve my server?

Currently, only the free membership is available, but you can ask the MGP team for improvement options.

Why am I not receiving a verification email?

Check the spam folder and try resending the email. If the issue persists, wait a few minutes and contact support.

Why am I not receiving notifications about free slots?

Make sure you are on the Discord server and have access to the channel: free-server.